Customer Experience, Digital Experience & Customer Service News ...
WEBFor over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.. Today the CMSWire community consists of over 5 ...
What is a CMS and how modern platforms are different
WEBAug 28, 2024 — The Gist. What is a Content Management System? A deep dive into the definition of the content management system. Modern CMS features. Top CMS features include user-friendliness, responsive design ...
The Amazon Effect: Reshaping Retail Realities - CMSWire.com
WEBNov 17, 2023 — The "Amazon effect" has become a defining phenomenon in retail and ecommerce, reshaping customer expectations and industry dynamics. Stemming from Amazon's unparalleled success, it refers to the ...
What Is Customer Experience (CX)? And Why It Matters
WEBJan 31, 2024 — Customer experience management (CXM) is a strategic approach that focuses on creating customer experience that exceeds expectations. It involves optimizing each interaction between a customer and ...
Top 8 Customer Experience Courses and Certifications
WEBJun 10, 2024 — Week One: Converging on a Common Definition for CX – 11 videos, 4 readings and 1 quiz. Week Two: Customer Journeys as the Lens for Brand Experience – 10 videos, 4 readings and 1 quiz. Week ...
Generative AI Timeline: 9 Decades of Notable Milestones
WEBJun 28, 2023 — Generative AI Timeline: Most Notable Moments. Deep learning algorithms are becoming more powerful and efficient, and people are applying them to a wider range of problems. Generative AI is already ...
Kentico’s New Cloud CMS Is Headless, Thoughtful and Affordable
WEBNov 7, 2016 — Kentico Draft can push content directly into the on-premises Kentico CMS. Kentico Deliver enhances Kentico Draft and can be thought of as a headless CMS with a focus on scalable delivery. Deliver ...
Elevating Marketing With Consumer Research: A Strategic Guide
WEBMar 15, 2024 — The Gist. Essential insights. Consumer research offers crucial insights into customer needs, trends and purchasing behavior, guiding effective marketing strategies. Strategic tools. Techniques ...
Decode CLV: The Metric Every Brand Needs to Know - CMSWire.com
WEBOct 24, 2023 — View all. CLV = (Avg Order Value) x (1 - Churn Rate) / Churn Rate. These additional metrics can add further dimensions to the CLV model. Incorporating these elements can often yield more nuanced ...
How to Set up and Use the ChatGPT Web Browsing Plugin
WEBMay 30, 2023 — To turn them on, click the three dots next to your username in the bottom left corner. Then, select "Settings." 3. Turn on Beta Features. In the settings menu, click the "Beta features" tab. From ...