Air India has eliminated data silos and plans to become an AI-infused company. It is merging with Vistara, enhancing digital capabilities for customers and employees. Air India's AI virtual agent handles most customer queries efficiently.

Indian full-service carrier Vistara will now be merging with Air India. We break down what’s happening to the Vistara loyalty program.

Air India has removed data silos, enhancing its competitive advantage and preparing for an AI-driven future as it merges with Vistara.

The integration process of Vistara with Air India is progressing, with a comprehensive enterprise assessment completed. The merger, set for November, emphasizes data-driven decision making. Senior officials highlighted these updates at the CAPA India Digital Aviation Summit.

Air India, under Tata ownership, is undergoing a digital transformation, removing data silos and embracing AI. The airline aims to be a data-driven company with AI-infused operations.

A comprehensive enterprise assessment of all systems has been completed and the integration process is going on as part of the upcoming merger of Vistara with Air India, a senior official said on Monday.