You too can be listed as a source of amazing customer experiences. 8. Optimize experiences for the new generations.

People say that if they have an amazing customer experience on a company's digital channel, they are more likely to purchase its products/services, recommend it to others, and write a positive review.

Truly customer-fixated companies take an extra step to deliver an unforgettable service experience by empowering and even rewarding employees who go above and beyond to make customers happy.