It’s often said that accounting is the language of business—and that language is typically numbers and data. But for some ...

Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, ...

Looking to keep your customers loyal? Here are the essential moments to focus on for retaining and expanding your customer base.

Dave Moyes, partner for information and digital systems at architect SimpsonHaugh, said his firm uses AI in three key areas: ...

AT&T, partnering with TransUnion, is expanding its branded call display feature. Now, in addition to a business's name and ...

JCPenney has launched a new B2B ecommerce site to better serve small businesses and non-profits that want to bulk order from ...

Companies are graded in five categories: customer satisfaction, innovation, social responsibility, employee engagement and development, and financial strength. The statistical model that produces ...