Continuous process improvement (CPI) encompasses every operation in an enterprise with the goal of greater efficiency, lower fixed costs and better customer relations. THIS DEFINITION IS FOR ...

In this article, the authors emphasize that while the need to improve school outcomes is widely recognized, the process of creating and sustaining meaningful change remains a persistent challenge for ...

Direct, clear and caring feedback can drive not only a culture of accountability and continuous improvement, but also employee development and organizational strength.

Innovation often comes from outside an organization. Why? “Outsiders” have fresh eyes and are not undoing something from the inside. As discussed last week, people are comfortable with things staying ...