As interactions between businesses, brands and their customers shift, the race to redefine customer experience (CX) is ...

Shep Hyken is a customer service/CX expert, author & keynote speaker. Welcome to Part Two of my 10 trends and predictions for 2025. (In case you missed it, here’s Part One.) So, let’s get ...

The key to customer success will be maintaining a strategy for covering all bases. Many of this year’s predictions include specific areas where CX will get a boost. The main message for ...

and ecommerce and rapidly changing customer expectations have radically altered the way we live and do business. In this month’s Best Practices topic, we asked our contributors to peer into the future ...

Trader Joe's announced the 16th annual Customer Choice Awards winners on Monday, with winners ranging from limited-time snacks to cult following products. Every year, Trader Joe's officials ask ...

Erev, Ido, Eyal Ert, and Alvin E. Roth. "A Choice Prediction Competition for Market Entry Games: An Introduction." Special Issue on Predicting Behavior in Games. Games 1, no. 2 (June 2010): 117–136.