AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

In today’s digital age, consumers interact with brands through multiple touchpoints—websites, social media, emails, mobile ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

Successful CRM strategies rely on high-quality data, predictive analytics, and AI-driven automation to deliver seamless ...

Business strategist Lindsay Smith of Springfield is looking to inspire local entrepreneurs and business leaders with her ...

By the time your startup reaches Series B, you’ve shown product-market fit (PMF) and have achieved some initial market ...

McDonald’s is promoting Alyssa Buetikofer, the chief marketing officer of its Canadian business, to lead its marketing ...

Plus: Rising Phoenix Capital launches $20 million royalty fund La Plata Peak, and The Learning Experience expands its North Texas footprint with six new locations.

Nottingham-based marketing agency collective, The Boda Group, has taken a “significant” stake in customer experience ...

Unlocking the future of personalized customer interactions with AI-driven solutions and advanced communication APIs ...