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In a lot of ways, customer obsession is rooted in just the opposite. To be obsessed with your customer is also to be obsessed with empathy — for their feelings, their situation and for where they may ...
Customer-obsessed companies, defined as those that consistently put customers at the center of their leadership, strategy, and operations, outperform peers in profit growth (33 percent higher), ...
Throughout the customer journey, it is important for a company’s customers to have positive interactions with the company at every turn. In the B2B sector, specifically, 80% of purchase ...
Whole Foods Market CMO (and 2025 Top Women in Grocery honoree) Sonya Gafsi Oblisk joins the TWIG Podcast to talk about her ...
advertisement 09-04-2024 IMPACT COUNCIL Customer-obsessed companies are making this major change The big B2B shakeup involves focusing on more than just the company’s needs.
Beyond my own personal success, there is much data to support that customer-led growth is the way of the future. Forrester reports that decision makers at "customer-obsessed B2B organizations ...
A Tesco checkout worker who was ”stalked” by obsessed customer — has now married him. Charlotte Robertson, 43, who is mom to Thomas, 24, and Jamie, 20, met her husband Glen, 47, the dad of ...
To ensure that their investments in incentive and recognition programs generate ROI, brand leaders should apply a customer-obsessed mindset when designing them, according to One10 executive vice ...
Forrester (Nasdaq: FORR) today announced AIA Group as the winner of its 2025 Customer-Obsessed Enterprise Award for the Asia Pacific region. The award recognizes organizations that drive business ...
Phenom Customer Obsession Day, a first-of-its-kind event to showcase the latest innovations in customer service and support, including best practices and lessons learned for navigating and ...
Forrester today announced that Brenntag and e& are the winners of its 2025 Customer-Obsessed Enterprise Award for Europe, Middle East, and Africa. Both recipients will be celebrated at CX Summit ...
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