USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

Customers lose faith in brands when they feel they're putting in too much effort. The post 5 areas where businesses need to ...

Tim’s bits: In today’s tariff turbulent business environment, delivering a superior customer service experience is key for sustained profitability. The elements of customer service I have described ...

This article explores the shortcomings of South Africa's major banks in customer service, highlighting personal experiences ...

MORE than 6,000 employees of Prasarana Malaysia Bhd are being upskilled through a programme organised by the public transport ...

Frank Bisignano, Donald Trump's pick to lead the Social Security administration, called improving customer service 'a mission critical function' Tuesday even as early Trump administration actions ...

The top five retail opportunities: leverage AI, implement unified commerce, increase e-commerce sales, improve customer service, and increase store associate productivity. The survey found that ...

At this year’s Enterprise Connect, Cisco rolled out new AI agents for Webex designed to improve customer service experiences. Cisco is adding new features to its Webex collaboration tool as it ...

Executive Order 25-41 establishes a five-year plan to implement digital and technological advancements at the Bureau of Motor ...

Verizon is making impactful use of AI for its internal operations, and also developing its network features and network infrastructure to serve the wider AI ecosystem.