The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

Smart solutions are changing how businesses operate. They make processes better, save time, and cut costs. Companies that use ...

Frank Bisignano, Donald Trump's pick to lead the Social Security administration, called improving customer service 'a mission ...

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

President Donald Trump’s nominee to lead the troubled Social Security Administration told senators Tuesday that he would ...

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

Missed appointments and poor communication can lead to lost revenue and dissatisfied customers. SMSReminder.biz provides an ...

North Star is committed to involving its staff in generating ideas for how technology can be used to boost efficiency and improve customer service, and the idea for the robot barista came from an ...

This collaboration will allow the insurance leader to leverage automated voice analytics and artificial intelligence (AI) to ...

With the rise of generative AI (Gen AI) and agentic AI, companies are looking to transform their customer service departments ...

Donald Trump's pick to lead the Social Security administration called improving customer service "a mission critical function" Tuesday and said the ability to have checks out on time "is job one ...