This article explores the shortcomings of South Africa's major banks in customer service, highlighting personal experiences ...

MORE than 6,000 employees of Prasarana Malaysia Bhd are being upskilled through a programme organised by the public transport ...

Tim’s bits: In today’s tariff turbulent business environment, delivering a superior customer service experience is key for sustained profitability. The elements of customer service I have described ...

Frank Bisignano, Donald Trump's pick to lead the Social Security administration, called improving customer service 'a mission critical function' Tuesday even as early Trump administration actions ...

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

At this year’s Enterprise Connect, Cisco rolled out new AI agents for Webex designed to improve customer service experiences. Cisco is adding new features to its Webex collaboration tool as it ...

NEWS: Indiana Governor Mike Braun signed two executive orders on Tuesday that he says will "improve customer service for ...

The central and eastern European low fares carrier today (Thursday) sought to rebuild its reputation by outlining a series of ...