If you have a question or need information from a federal agency, check the federal holiday schedule to make sure you get ...

Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days – the agency’s ...

Changes to direct deposit info must be done online or in-person starting April 14. Plans to end claims processing by phone ...

In the last-minute switch, the SSA delayed DOGE-induced changes following a firestorm of nationwide complaints.

AARP says Social Security's service is deteriorating and urges the agency to rethink coming changes. The share of callers to SSA who got a prerecorded disconnect message surged between February ...

Photo Illustration: WSJ The federal agency that administers Social Security benefits is facing a customer-service mess. The Social Security Administration is cutting staff, restricting what ...

What can I do without?" Changes could make it harder for people to claim Social Security, staff say The mounting customer service crisis at the SSA comes as the Trump Administration and the White ...

President Donald Trump’s nominee to lead the troubled Social Security Administration told senators Tuesday that he would swiftly improve the agency’s customer service and slash its payment ...

A new Social Security Administration ... in-person for services that they have sought by phone will result in more headaches and longer wait times to resolve routine customer service needs ...

(CNN) — Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days — the agency’s telephone customer service can “suck.” “We need to ...