The chief concerns: How could you make a "rule" about only hiring people who send thank-you emails? To be very clear: The thank-you-note strategy ... don't have someone's business card, email ...

For me, the daughter of small business owners, winter and the holidays meant more family time at the dining table, not just to eat but to handwrite thank you notes to our customers. My brother ...

See, throughout his tenure at the company, Conant sent more than 30,000 handwritten thank-you notes to staffers and clients. (In a 2011 Harvard Business Review article, Conant explained that he ...

For me, the daughter of small business owners, winter and the holidays meant more family time at the dining table, not just to eat but to handwrite thank you notes to our customers. My brother would ...