Vonage may route 911 call to Congress, FCC ... Even if VoIP providers do get direct access to the 911 infrastructure, most of the emergency call centers can't yet deal with IP phone calls.

In a move designed to quickly expand its call center capacity and productivity, Vonage today announced its sales and service subsidiary, Vonage America, has chosen Avaya's SIP-based telephony and ...

I come to find out Vonage's call center is in the Philippines. I was told there was a $49.99 charge to cancel the service. I said I wasn't paying it.

If you handle high call volumes, Vonage offers two contact center plans. Pricing isn’t available for either, but there are a ton of add-ons available, so you’re able to mix and match features ...

Koukia continued, “With a notable 20 percent decrease in call abandonment rates and a remarkable 25 percent increase in first-call issue resolution, Vonage has become an indispensable asset in ...

Vonage: Best modular call center platform. Image: Vonage. If you don’t need the power of Nextiva or RingCentral but want the ability to mix and match features, ...

Vonage's voice over IP (VoIP) roots extend back several decades, so it's no surprise that its Business Communications service has a clear interface and consistently excellent call quality. Its ...

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has launched the Vonage AI Acceleration Suite, a portfolio of AI-capable, low-code/no ...