In one example in the training, staff are taught how to deal with a regular customer asking for water when they haven't ...

The coffee giant said it plans to appeal the “excessive verdict” stemming from an incident at a drive-thru in 2020, and insists safety is paramount to the company.

“We sympathize with Mr. Garcia, but we disagree with the jury’s decision that we were at fault for this incident and believe the damages awarded to be excessive,” Jaci Anderson, Starbucks ...

Starbucks spokesperson Jaci Anderson said the new rules are designed to help prioritize paying customers. Anderson said most other retailers already have similar rules. “We want everyone to feel ...