As the world races into an era defined by digital transformation and unprecedented technological advancement, the convergence of AI interactions and automation signifies a transformative shift in ...

Analyst-backed Strategies: Drive business growth with game-changing CX AI insights Analyst-Backed Strategies: 10 CX AI Insights for Executive Decision-Makers Analyst-backed Strategies: Drive business ...

Vivek Kar is an ISB Hyderabad alumnus with over 15 years’ experience in diversified business roles within Tata Communications. Currently, he is Assistant Vice President, Product Management, leading a ...

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. Leading off this week, we highlight: DRUID AI’s launch of DRUID Conductor, ...

Rebecca Jones is the general manager of Mosaicx, a leading provider of customer service AI and cloud-based technology solutions for enterprise companies and institutions. Rebecca joined the West ...

As telecommunications services continue to evolve, your office space (or office building) likely contains remnants of the past in the form of unused cabling infrastructure and its associated ...

Since 1980, “Fletch” has contributed to various roles in the Public Safety and Telecommunications industry. Initially, he served as a Police Dispatcher and Special Officer for several years in New ...

The world’s largest technology show, GITEX Global, was recently held in Dubai. As was the previous case, Avaya invited a handful of analysts to be part of the 200,000 attendees to see the nearly 200 ...

Eric Krapf is General Manager and Program Co-Chair for Enterprise Connect, the leading conference/exhibition and online events brand in the enterprise communications industry. He has been Enterprise ...