The bank’s in-house generative AI tool is streamlining customer service, reducing manual work and speeding up response times, improving both employee and customer experience ...

In 2025, data will be the driving force behind successful call center operations. The ability to harness and apply data effectively can determine whether a contact center thrives or struggles. With ...

As artists fight to protect their works from being used to train AI models, Jack Dorsey wants to eliminate intellectual property (IP) laws altogether. Elon Musk agrees. On Friday, the cofounder of X ...

With technology evolving at lightspeed, what will call centers of the future look like? And will we soon be talking to AI ...

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To view Conversation Summaries, enable summaries in Copilot Service admin center by going to Insights and then Summaries. If a summary was generated when the call ended, it will be displayed.

Large brush fire in Carbon County ‘still actively burning,’ official says; around 70 firefighters working to extinguish blaze [PHOTOS] Large brush fire in Carbon County ‘still actively ...

Before his Warriors defeated the Denver Nuggets on Friday night, Golden State coach Steve Kerr heaped some pretty heavy praise on Nikola Jokic, calling the three-time MVP the best center he's ...

The Trump administration has gutted the agency overseeing the World Trade Center Health Program, a move advocates say will wreak havoc on the program’s operations and bring critical operations ...

A new draft report from the Department of Public Safety suggests Vermont needs a massive overhaul in the way it handles emergency dispatch services, but the road to get there could be long and winding ...