This disturbing trend has sparked concerns about the effectiveness of the city’s customer care systems, with residents questioning why their service ... s call centre is there to log the calls ...

Of course, the rise of AI is transforming the world and the way we interact with digital services, making its integration ...

Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

With technology evolving at lightspeed, what will call centers of the future look like? And will we soon be talking to AI ...

Introduction Small businesses have to be cleverer in the competitive world of today to provide outstanding customer service. Optimizing call center services for small businesses is among the best ...

"This is a critical step in our journey to leadership and market disruption," said Sprinklr President and CEO, Rory Read. "The focus today is to make Sprinklr Service customers successful with their ...

As Skype's May 2025 retirement looms, Call.com invites users to seamlessly transition – offering imported chats & media, phone number porting, and a platform supercharged by a recent $7M -backed ...

The Zillow-owned CRM notified some API partners that call recordings and the contents of text messages will no longer be available via API.

Scott Wilder shares how customer-centric innovation reshapes digital self-serve, blending empathy, trust, and smarter support ...

Genesys Cloud Services Inc. records the calls, texts, and chats of people who use the AI tools it provides, and the company analyzes those communications for its own purposes without obtaining users’ ...

Al-‘Ajlah succeeded Haitham Rizq Abd al-Karim Sheikh Khalil as commander of Hamas's Shejaiya battalion. Khalil was killed last week. Information ...