Call centers often evoke images of robotic voices and scripted responses, leading to a perception of impersonal, transactional interactions.

As climate change pushes montane species upslope in a bid to escape warming temperatures, species, including birds, occupying ...

Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

Warner Bros. reportedly unveiled the first logo for The Cat in the Hat, the new animated movie version of the classic Dr.

The Trump administration hasn’t yet delivered huge deportation numbers — but it is using the internet to provide regular ...

"Discover amazing and mind-blowing facts you won't believe with Top 10 videos! Explore the weird, wonderful, and unbelievable ...

As artists fight to protect their works from being used to train AI models, Jack Dorsey wants to eliminate intellectual property (IP) laws altogether. Elon Musk agrees. On Friday, the cofounder of X ...

With technology evolving at lightspeed, what will call centers of the future look like? And will we soon be talking to AI ...

The “Apparently Kid” is now a cartoon. So is double-murderer Hugo Selenski. Same for KRZ radio host ‘Jumpin’ Jeff Walker.

Mine came flooding back as I read Raina Telgemeier and Scott McCloud’s “The Cartoonists Club” and Jerry Craft and Kwame ...

The Trump administration has gutted the agency overseeing the World Trade Center Health Program, a move advocates say will wreak havoc on the program’s operations and bring critical operations ...

She was imprisoned for drawing political cartoons. But this week, after a year and a half of injust imprisonment in Iran, 29-year-old painter and activist Atena Farghadani walked free after her ...