How AI-powered virtual agents enhance efficiency in contact centresIssued by ConnectJohannesburg, 15 Apr 2025Visit our press officeCX leaders are re-imagining their customer journeys using AI. (Image: ...

Microsoft announces new AI agents that will help people with things like research, analysis and cybersecurity. Here’s how you ...

Clients of Jira and Confluence will soon have access to Rovo, an AI-powered set of tools that supports enterprise search, ...

Explore the future of conversational AI chatbots with Hassaan Raza. Discover how AI is transforming industries and human ...

Here's a ChatGPT guide to help understand Open AI's viral text-generating system. We outline the most recent updates and ...

As AI transforms mental health care, questions about app efficacy, privacy, and ethical design highlight the need for rigorous validation and oversight.

Some misconfigured AI chatbots are pushing people’s chats to the open web—revealing sexual prompts and conversations that include descriptions of child sexual abuse.

OpenAI brings an upgrade to its memory feature for enhanced personalisation and more contextual conversations.

Zico Kolter, a Carnegie Mellon professor and board member at OpenAI, tells WIRED about the dangers of AI agents interacting with one another—and why models need to be more resistant to attacks.

Agentic AI is all the rage, but what can it actually do for you or your company? Here's everything you need to know.