Consortium Brand Partners founder Cory Baker explains why he won’t invest in anything his 18-year-old son likes.

Success relies not only on the quality of a product but also on the seamlessness of the customer journey. Embracing the concept of the “180-degree flip”—viewing your business through the ...

Ryan Trahan WEIRD&COOL Hotels: Overnight at the World’s Oldest Hotel - A 1300-Year Journey Posted: April 3, 2025 | Last updated: April 3, 2025 Step into history as I stay at the world’s oldest ...

8x8 JourneyIQ Empowers Businesses to Evaluate and Manage Customer Interactions from Start to Finish and Eliminate Blind Spots Across the Entire Customer Journey CAMPBELL, Calif., April 02, 2025 ...

delivering real-time AI-powered customer journey intelligence that eliminates blind spots and identifies points of friction, enabling CX leaders to proactively streamline workflows, unlocking the ...

As part of Inside Housing’s CPD offering, watch the full webinar at the end of this article in association with Switchee, ‘Customer journey mapping – how to improve efficiency without compromising ...

R.E. Burke posts to Instagram with the above illustration of her cell, saying "So, my life and plans have changed quite dramatically over the last few months. I was travelling across the pacific ...

Enhance human empathy. AI-powered tools allow more empathetic, human-centered customer interactions by handling administrative tasks and letting staff focus on real connections. Scale great CX.

Because renewals don’t die at renewal time. They die in the dark corners of the customer journey—months before you ever see it coming. Most companies believe they have a pulse on their customers.