Gartner® named NICE the only Customers’ Choice CCaaS vendor in its 2024 “Voice of the Customer for CCaaS” report. As of Nov. 2023, we received a 4.8 out of 5 rating with 91% of customers saying they ...

Christensen, Clayton M., Taddy Hall, Karen Dillon, and David S. Duncan. Competing Against Luck: The Story of Innovation and Customer Choice. New York: Harper Business ...