If you were unhappy with a purchase, what would you rather hear from customer service? “Our policy clearly states we can’t refund after 30 days, so there’ ...

AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

The latest multimodal models operate fluidly across text, images, and speech and will enable the next wave of breakthroughs ...

Interactive marketing is a dynamic strategy that actively engages consumers, transforming them from passive recipients into ...

Beacon MedTech Solutions announced that Phil Littlefield will serve as director of operations, effective immediately. With a ...

(From left) Jorge Wieneke, Potato Corner co-founder and Tokyo Tempura founder; Paco Magsaysay, Carmen’s Best founder ... and ...

AI is reshaping e-commerce by enabling businesses to offer personalised experiences, optimise supply chains, and enhance ...

We recently compiled a list of the 10 Best Ethical Companies To Invest In According to Reddit. In this article, we are going to take a look at where Starbucks Corporation (NASDAQ:SBUX) stands ...

What’s going on in the world of customer experience? No better way to answer ... Reflecting corporate culture through customer success practices. AI Implementation Strategies: Practical ...

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...

America’s Best Customer Service 2025 highlights companies that excel in delivering the best customer experience using ... unethical practices or environmental harm. Plant A used media monitoring ...