In today’s business environment, the importance of customer experience and personal relationships cannot be overstated.

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

AI flops when brands build for customers instead of with them. The best AI customer experience design happens when AI solves ...

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

Activated Insights, the leading provider of training, recruitment, retention, experience management and recognition tools to ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

In the aftermath of the pandemic, numerous organizations have prioritized cost-cutting measures, often at the expense of customer experience (CX).

Satisfaction in airlines’ customer service has improved in the last six months, reaching +59. Despite this, four in ten ...

The American Customer Satisfaction Index (ACSI) just dropped its 2025 Annual Retail and Consumer Shipping Study ...

It is the voice of the customer (VOC) that is the driving voice. Additionally, it is what should be important to the ...