N Brown Group has promoted Clare Empson to the new role of chief customer operations officer to focus on enhancing the customer experience.

Ford Motor Company has made series of key leadership changes to advance its Ford+ strategy, which focuses on enhancing ...

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Bad Ass Coffee of Hawaii is set to expand its presence in 2025, with 23 new store openings, including six in the first six ...

In recent years, British farmers have faced growing pressures , from Brexit to COVID and the Ukraine war. For some of them you can now add planned in ...

AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

The Emirates Boeing A380's first-class cabin has 14 seats, and the aircraft's larger, more spacious cabin allows for wider, ...

The latest multimodal models operate fluidly across text, images, and speech and will enable the next wave of breakthroughs ...

When it comes to buying a car, there are only going to be a tiny number of people who tell you it’s an enjoyable experience.

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

Stellantis N.V. partners with Mistral AI to use AI in engineering, in-car tech, and customer experience, aiming to optimize processes and engagement.