A step-by-step playbook to supercharge salesFierce competition means brands are no longer competing on price and product ...

“I cannot believe what I saw today at Goodwill,” she says. She explains that a woman—who she assumes works for Goodwill—spent ...

One of the initiatives under the collaboration is an advanced in-car assistant that allows natural, conversational ...

AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

N Brown Group has promoted Clare Empson to the new role of chief customer operations officer to focus on enhancing the customer experience.

Successful CRM strategies rely on high-quality data, predictive analytics, and AI-driven automation to deliver seamless ...

To drive sustainable growth, brands must shift from isolated transactions to lasting customer relationships. This requires a ...

Arizona-based server Saydie (@realslimsaydie) often shares content about her life in the restaurant industry with her 14,000 followers. In a TikTok with over 42,000 views, she recalls her co-worker’s ...

Stellantis N.V. partners with Mistral AI to use AI in engineering, in-car tech, and customer experience, aiming to optimize processes and engagement.

Job burnout, combined with frustration and delayed retirements, could be pointing to an exodus of top leaders.

When it comes to buying a car, there are only going to be a tiny number of people who tell you it’s an enjoyable experience.