The problem? 61% of these same marketers say it’s their biggest challenge. This gap exists because most aren’t implementing ...

Scott Wilder shares how customer-centric innovation reshapes digital self-serve, blending empathy, trust, and smarter support ...

In his latest annual letter to shareholders, Jassy looks ahead to how Amazon will continue to unlock the vast potential of AI.

The journey from startup to scale-up is an exciting stage for anyone. During the startup phase, you should focus on ...

A better consumer experience has implications for clinical improvements, according to a new report from CVS Health. | A ...

The founders of 8Flow are using their years of experience in the ServiceNow and Salesforce environments to develop AI-based workflow mapping technology.

Storefriendly aims to improve customer service with its new technology, simplifying the reservation process with a simple interface.

Focusing on customer advocacy can sometimes feel like herding cats rather than creating a perfect work of art, but it’s a ...

Scania has completed its acquisition of the Industrial Division of Northvolt Systems, which enhances its electrification solutions for off‑road ...

Deepak Chand Thakur expects significant growth in Indias digital payment industry over the next five years, fuelled by ...

Innovation sessions, governance oversight and a clear focus on solving practical problems helped shape internal and ...

Here are the best overall games currently available for PC players through Xbox's Game Pass subscription service.