Among other things, Salesforce's Service Cloud now has AI augmented bots that pull in customer data to give customized responses. The bots can tell when a customer is more or less likely to buy an ...

While bots can respond to our commands, they can't understand the frustration behind them. Is this the experience you want for your customers? Understanding what the best customer service journey ...

For Call You and Yours, we want to hear your experience of customer service in the age of the chat bot. Show more On Call You and Yours, we want to hear your experience of customer service in the ...

Many shoppers find AI customer service bots to have limited capabilities, leading to frustration if no alternative ...

Gone are the days of frustrating non-answers from customer service bots on websites. Now you can train a bot to digest and regurgitate an entire compendium of SOPs, and in the tone and voice you ...

Gray bots like ClaudeBot and Bytespider are scraping websites for AI training data, raising legal, performance, and cost ...

With customer expectations rising and digital transformation accelerating across the Middle East, SESTEK’s Virtual Agent ...

Air India launched a virtual travel assistant called AI.g in May 2023 for customer service and the company claims that the bot autonomously answers 97% of enquiries without any human intervention.