SESTEK, a global leader in conversational automation technologies, has announced new Agentic AI capabilities added to its ...

(MENAFN- B2Press Online PR Service) With customer expectations rising and digital transformation accelerating across the Middle East, SESTEK’s Virtual Agent solution now powered by Agentic AI ...

Many shoppers find AI customer service bots to have limited capabilities, leading to frustration if no alternative ...

Air India launched a virtual travel assistant called AI.g in May 2023 for customer service and the company claims that the bot autonomously answers 97% of enquiries without any human intervention.

While bots can respond to our commands, they can't understand the frustration behind them. Is this the experience you want for your customers? Understanding what the best customer service journey ...

Customer service is in AI’s sights. Sales and support roles are among the most impacted, with AI agents proving to be more ...

New research from Barracuda has identified “gray bots”, alongside good and bad bots that crawl the web and extract data - and while the “good bots”, like SEO and customer service bots look for ...

The customer service landscape is experiencing a revolution—driven by automation and generative AI. While traditional ...

LivePerson (Nasdaq: LPSN), a leading provider of trusted enterprise conversational AI and outcome-driven digital ...