Here's a ChatGPT guide to help understand Open AI's viral text-generating system. We outline the most recent updates and ...

Cursor AI's chatbot fabricated a company policy regarding device logouts, causing widespread confusion and subscription ...

The incident began when a Reddit user named BrokenToasterOven noticed that while swapping between a desktop, laptop, and a ...

A hallucinating customer support bot—and a viral backlash—shows how fast things can go wrong in the age of AI automation.

At the recent Zendesk Relate 2025 conference, I spent some time with the company’s EMEA CTO, Matthias Goehler, to better ...

Winery marketing teams are in overdrive these days—accelerating efforts to attract younger consumers, growing wine club membership and elevating tasting ...

Solar software provider Bodhi has announced the launch of Bodhi AI Assistant — a 24/7 virtual support agent that blends ...

The customer service landscape is experiencing a revolution—driven by automation and generative AI. While traditional ...

Barracuda research reveals the extent of data scraping bots Not all bots are bad ... and while the “good bots”, like SEO and customer service bots look for information, “bad bots” are ...