Cursor AI's chatbot fabricated a company policy regarding device logouts, causing widespread confusion and subscription ...

The incident began when a Reddit user named BrokenToasterOven noticed that while swapping between a desktop, laptop, and a ...

A hallucinating customer support bot—and a viral backlash—shows how fast things can go wrong in the age of AI automation.

Matcha has expanded from Ethereum-compatible blockchains to Solana, including cross-chain support. The DEX aggregator is also introducing ... according to Blockaid's token validation system. The GMCI ...

Intercom’s standout AI capability is Fin – a GPT-4 powered bot that can instantly answer customer questions by drawing from your existing help center content. Fin acts as an automated tier-1 support ...

What Is the Automated Customer Account Transfer Service (ACATS)? The Automated Customer Account Transfer Service (ACATS) facilitates the transfer of securities from one trading account to another ...

For instance, the firm has a bot for all customer success and support teams. “Earlier if they needed something, they would ask our product teams. Now they have DocBot, which reads all our ...

Assessed by creator akirasoku_ Welcome to CountryhumansDex! These regulations govern your access to and use of the CountryhumansDex Discord bot. By using the Bot, you agree to comply with and be bound ...

Trump's staffing cuts and office closures are launching Social Security's customer service into chaos. 73 million Americans rely on Social Security to afford essentials. I visited SSA offices and ...

Customer service can make or break a business. Put yourself in the shoes of a customer; you’ve encountered a problem with your product and need to contact support. If you get a resolution quickly, you ...

This new team – backed with unspecified new technology to help them provide customers with “seamless, bespoke assistance” – is tasked with delivering better customer support while handling some of the ...