The Customer Isn’t Always Right. But Here’s How to Do Right by Them
Three seasoned founders share their approach to managing tricky client relationships.
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How to Deal With Difficult Customers: Practical Strategies for Small Business Owners
Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...
Business Insider3y
Dissatisfied retail workers are leaving the industry because of abusive customers and low pay, and that's making the labor crunch worse
Some workers are leaving retail and restaurant jobs to get away from low pay and difficult customers, and a growing number of openings in the labor market is making it easier to transition to new ...
Business Insider1mon
Starbucks is training staff on how to de-escalate conflict with people who aren't buying anything as it rolls back its open-door policy
One partner at a store in Florida who has taken the training said it provided clear guidance on how to handle difficult customers. "If there's a situation that's escalating, move it aside ...
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Dealers miss out on millions by leaving personalised customer communication on the ‘too difficult' pile
Millions are lost in revenue by UK dealers due to a lack of truly personalised communication with customers. That is the ...
Inc13d
How Lyft and Baked by Melissa Stay Customer-Obsessed—Even When It’s Difficult
Illustration: Inc.; Photo: Lyft, Getty Images Listening to your customer is the oldest trick in the book. But—especially when that feedback is negative—it’s also one of the hardest things ...
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Son Bo-seung shares positive mindset for handling difficult rideshare customers
In 'Lovestruck in Joseon,' Lee Kyung-sil's son Son Bo-seung shared how to deal with difficult customers during rideshare. The TV Chosun entertainment show 'Lovestruck in Joseon' aired on the 3rd ...