Takashi Yano, CFO of Nissin Foods Holdings discusses the company's record high revenues, while continuing to boost growth ...

Difficult customer interactions are taking a toll on frontline employees, leading burnout and turnover. A survey by Perceptyx found that 53% of public-facing workers have recently encountered ...

Perceptyx researchers found that more than half of workers who encountered unruly customers also faced discrimination or bias from a customer. That’s 2.7x more than other employees and suggests that ...

What you might not know is that AI is also having a big impact on the manufacturing world. It’s one of the key technologies that’s transforming manufacturing back into an economic powerhouse. AI is ...

Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

Each decision you make can have a ripple effect—either positive or negative—that can impact how successful your business is ...

OREGON & CALIFORNIA -- Pacific Power says 97 percent of its impacted customers now have power again after this week's winter ...

Content warning: this story includes discussion of self-harm and suicide. If you are in crisis, please call, text or chat ...

The city of St. Petersburg is halting all late fees and shut-offs for water customers. City council took that drastic step in ...