When offices shut down, some researchers were busy at their own homes. Stanford’s Nicholas Bloom and Steven J. Davis (the latter was at Chicago Booth at the time) are two prominent economists who ...

This article explores key strategies for leveraging market insights, focusing on how they can guide decision-making, optimise ...

"The widespread adoption of flexible working hours demonstrates that employers are acknowledging the employee demand for more ...

While the mortgage industry is known for its customer service focus, prioritizing a seamless borrower experience, many of this year's Best Mortgage Companies to Work For have also focused on enhancing ...

In-person, remote and hybrid workers all report similar levels of intent to quit, burnout, effort and satisfaction, according ...

First impressions matter, and a structured, thoughtful onboarding process sets the foundation for a positive worker experience. New hires who feel welcomed, informed, and integrated from day one are ...

XP Inc. ("XP" or the "Company"), a leading tech-enabled platform and a trusted pioneer in providing low-fee financial products and services in Brazil, reported today its financial results for the ...

Without a strong knowledge management ability, customer experience leaders will be unable to realize the potential of AI.