The Civil Service Training Centre (CSTC), in collaboration with the Japan International Cooperation Agency (JICA), has launched the Kaizen Leadership for Service Delivery Improvement training ...

The American Customer Satisfaction Index (ACSI) just dropped its 2025 Annual Retail and Consumer Shipping Study ...

FROM the vantage point of an association of insurers coupled with careers steeped in the operations of an insurer, we are ...

The result is a public rating designation that is designed to ensure that Qatar’s restaurants meet the highest international ...

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

AI transforms loyalty programs by predicting customer needs, automating engagement and delivering hyper-relevant offers.

KUWAIT CITY Warba Bank announced today a net profit of KD 22.4 million, reflecting a 13.9% increase from the previous year. This translates to earnings per share (EPS) of 8.85 fils as of 31 December ...

In the ever-evolving digital marketplace, placing customers at the heart of your business strategy isn’t just a trend—it's a ...

Situm, a leader in indoor positioning and wayfinding technology for a decade, and HappyOrNot®, a global leader in customer and employee experience management solutions, have signed a strategic ...

In this modern era, where technology is reshaping every facet of business, retail operations are no exception. Through her insightful research, Vinodhini Chandrasekaran explores the transformative ...

AI is reshaping manufacturing supply chains, offering unprecedented opportunities for efficiency, sustainability, and ...