At the recent Zendesk Relate 2025 conference, I spent some time with the company’s EMEA CTO, Matthias Goehler, to better ...

Though it can be challenging to implement more ethical and sustainable business practices, the resulting boost in customer ...

And because most of its customers prefer calling its support service, it uses RingCentral’s cloud phone solution to make sure there’s a human in place to attend each call no matter what time or day it ...

RingCentral RingCX, for example, is a holistic omnichannel solution, ensuring exceptional customer experiences across all your channels. Customers don’t just contact customer service to find a ...

To access Amazon’s Customer Service Help Page, go to the website landing page and click on "Customer Service" in the top left of the screen. Need a quicker reply? Call Amazon at 1-888-280-4331.

One of the fundamental principles of customer service is empathy ... extra care should be taken to preserve their dignity. For example, an EMS team might use a privacy screen while assisting ...