Can the service manager rely on you to make a referral? As in the above scenario, every touchpoint your customer has with your company matters; some, however, matter more than others. Customer ...

NLX, providers of a platform for advanced conversational experiences, has launched Touchpoint, a multimodal conversational interface that lets NLX customers incorporate chat, voice, images, and video ...

It begins with identifying each point of interaction, or brand “touchpoint,” between the company and its constituents, where the “deeds” of brand building are actually carried out. Here, a company can ...

Designers have evolved the principle within the context of the design of single touchpoint interfaces such as software applications or ecommerce Web sites. However, the challenges of designing ...