Missy Hopson, PhD, Ochsner Health, discussed in detail the challenges of strengthening the patient-centered workforce, the ...

Human-centered design (HCD), an IT modernization practice that incorporates tangible user feedback, is another critical component of efficient and effective service delivery. An HCD approach helps ...

Natalie Ruiz, CEO of AnswerConnect, leads with a human-centered approach, blending tech with real connections to help businesses grow 24/7. I think we've all had those frustrating moments ...