Business leaders often invest heavily in digital customer experience (CX)—optimizing websites, refining service interactions ...

1. Proactive Support: Address issues before they escalate. Follow up, check in and make customers feel cared for. 2. Surprise ...

Customer reviews are a powerful strategic tool that can boost your visibility, enhance your credibility, and improve ranking ...

Tim’s bits: In today’s tariff turbulent business environment, delivering a superior customer service experience is key for sustained profitability. The elements of customer service I have described ...

The awards honor practitioners and vendors who exemplify the design and implementation of a superior customer experience strategy. SAN FRANCISCO — CMSWire, the world’s foremost publication covering ...

Customer satisfaction levels in the UK have plummeted to their lowest since 2010, despite heavy investments in experience ...

Only 32% of customer experience leaders surveyed say their ... This report underscores the opportunity for organizations to use AI to improve their customer relationships through better ...

In line with the company's commitment to climate action, Iberostar has integrated the use of AI to reduce energy consumption ...

Customers lose faith in brands when they feel they're putting in too much effort. The post 5 areas where businesses need to ...

more informed decisions that directly improve CX and drive KPIs. AI for data storytelling. Generative AI tools are turning complex customer experience analytics into clear, actionable insights.

MORE than 6,000 employees of Prasarana Malaysia Bhd are being upskilled through a programme organised by the public transport ...