At the recent Zendesk Relate 2025 conference, I spent some time with the company’s EMEA CTO, Matthias Goehler, to better understand AI’s effects on customer service and what it means for both ...

Authentic advocacy is everything, and generating it starts with internal operations and authentic brand building.

By categorizing and filtering user input, you can better focus on driving AI improvement. This iterative process—blending automation with human review—ensures AI learns from high-quality data, leading ...

Samsung India introduces a new Home Appliances Remote Management tool. This system uses AI for remote diagnosis and troubleshooting. It aims to reduce ...

While an average of two days improvement on vehicle registration renewals compared to the same period last February and March may ...