At the recent Zendesk Relate 2025 conference, I spent some time with the company’s EMEA CTO, Matthias Goehler, to better understand AI’s effects on customer service and what it means for both ...

By categorizing and filtering user input, you can better focus on driving AI improvement. This iterative process—blending automation with human review—ensures AI learns from high-quality data, leading ...

Samsung India introduces a new Home Appliances Remote Management tool. This system uses AI for remote diagnosis and troubleshooting. It aims to reduce ...

While an average of two days improvement on vehicle registration renewals compared to the same period last February and March may ...

Customer reviews are a powerful strategic tool that can boost your visibility, enhance your credibility, and improve ranking ...

Customers lose faith in brands when they feel they're putting in too much effort. The post 5 areas where businesses need to ...

Three baby boomers told BI how DOGE and Elon Musk could improve customer service and funding for Social Security.

Customers come to your business to buy your product or service because they want the benefit you’ve promised. Your staff’s knowledge about the products is critical to ensuring a customer ...

Here, I want to focus on the Big Four and how, in my opinion, they have largely failed to up their customer-service game to win back the customers they lost to Capitec. I need to state upfront ...

Saline County is making it easier than ever for residents to access information and connect with county services with the launch of Ask Sal, an AI-powered chatbot. Developed in partnership with ...

Carvana shares are down in premarket trading as the company announces plans to integrate an auction and reconditioning 'Megasite' in New Jersey to boost capacity and efficiency.

Adopting a customer service mindset is key. Join Dr. Michael Hinojosa ... Discover actionable steps to improve district operations and successfully navigate organizational change. This session is a ...