As restaurants face rising security risks—ranging from customer aggression and internal theft to loitering and fraud—many operators are looking to integrated technology solutions that can improve both ...

Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and ...

Atento continues to advance in its business strategy to lead the Business Transformation Outsourcing (BTO) sector. This ...

Whether you’re the CEO of a company or the head coach of a sports team, success hinges on strategy, both in the boardroom and ...

The customer experience has evolved from in-person to telephone, multi-channel, and contact center to an AI-driven future in ...

Need a driver’s license renewed? The lines are so long, some people camp out to get it done. Is change coming?

VinFast has announced a new partnership with PT Penta Artha Impressi (Bengkel BOS), an Indonesian service provider, aimed at ...

While an average of two days improvement on vehicle registration renewals compared to the same period last February and March may ...

Customer reviews are a powerful strategic tool that can boost your visibility, enhance your credibility, and improve ranking ...

Some businesses closely monitor their customer relationships to identify ways to improve their service and products and to understand how to better meet their needs. The way businesses treat their ...

Businesses need to decrease customer effort if they want to improve the perception of their brand ... Click to enlarge. Self-service is gaining preference, the report found, with increased ...

Live chat isn’t the best option for all shoppers, but for many it can mean the difference between a lost customer and a sale. If you don’t prefer to use live chat, you might wonder if it’s truly an ...