As agencies embark on modernization efforts, InterVision’s ConnectIV CX™, powered by Amazon Connect, emerges as a standout solution for transforming service delivery. This next-generation ...

“This is the year that we go from a little bit of money being spent on software with Gen AI to a tidal wave of money being spent on it,” Gartner Analyst John-David Lovelock said. Enterprises hit a ...

Employees hired because they show promise are 1.9-times more likely to perform effectively than those hired for skill proficiency, according to a March report from Gartner. Talent management and ...