When it comes to managing a hotel efficiently and maximizing guest satisfaction, having the right tools in place can mak ...

Imagine you own a restaurant and you get all your reservations online through your booking system; you even tell people to book online when they call, via an automated message. But then ...

If airlines must refund airfare up to 24 hours after purchase, why not hotels? A traveler finds that even two minutes is too late to cancel a botched reservation at a ski resort.