Glean has dropped a new suite of tools for customers to build, deploy, and manage digital agents.

Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, ...

A paedophile Scout leader hid in “plain sight” and sexually abused ... Emma Lile, a specialist prosecutor for the Crown Prosecution Service, said: “Ian Silvester’s crimes are particularly ...

Imagine contacting customer support and receiving an instant, context-aware response that perfectly addresses your needs—no ...

For organizations looking to integrate AI-powered voice assistants, some key questions must be answered to ensure success.

agents roaming around in plain clothes is atypical, and ICE doesn’t usually conduct detainment or deportation efforts in county courts. Dane Peddicord, a criminal defense attorney, says he was ...

AI agents will rapidly become the next customer-service support system for brands - mainly because the technology has the ability to teach the platform how best to support customers. And that will ...

Tech vendors like OpenAI and Microsoft are banking on business readiness to use the autonomous AI bots, but companies aren’t so sure.

I see the recent concern over the rise of AI agents as reminiscent of past ... digital marketing and customer service departments. I believe the high attrition rate within customer support ...