When the user contacted Cursor support, an agent named "Sam" told them it was expected behavior under a new policy. But no such policy existed, and Sam was a bot. The AI model made the policy up, ...

Sophisticated automation and optimization: Enables the world's most lifelike conversations, not just automated voices, and offers omnichanel integration for unified customer experiences. The ...

GenAI can analyze large sets of data, including every customer interaction, the customers' sentiments before and after interacting with the agents and their actions on the company’s website. Using ...

How AI-powered virtual agents enhance efficiency in contact centresIssued by ConnectJohannesburg, 15 Apr 2025Visit our press officeCX leaders are re-imagining their customer journeys using AI. (Image: ...