In 2022, the Auditing Standards Board (ASB) issued new standards dealing with quality management (QM) that will become ...

The arrival of marketing campaigns generated entirely by artificial intelligence is inevitable, consultants say.

An update is coming to the closed conversation form in Dynamics 365 Contact Center. If the administrator has enabled the option, service reps can view the recordings and transcripts at the end of the ...

Caregiver quality scores are then captured and aggregated for individual and group care compliance reporting. "We provide telehealth-based chronic care management services to over 16,000 patients ...