Customers lose faith in brands when they feel they're putting in too much effort. The post 5 areas where businesses need to ...

Robert J Ravi, CMD, BSNL at the recently concluded ETTelecom 5G Congress 2025. (File photo) NEW DELHI: State-owned Bharat Sanchar Nigam Limited (BSNL) Monday designated April as ‘customer ...

Maintain the initial level of responsiveness by promptly providing a quote -- not weeks later but days later (or even hours ...

In an era where customer experience reigns supreme ... insurers should seek actionable insights to improve the experience. Rather than a vague, “Were you satisfied?” solicit feedback on ...

1. Proactive Support: Address issues before they escalate. Follow up, check in and make customers feel cared for. 2. Surprise ...

Only 32% of customer experience leaders surveyed say their ... This report underscores the opportunity for organizations to use AI to improve their customer relationships through better ...

Now you’re on hold with customer support ... Builds trust and creates a seamless experience within your product ecosystem. Use Analytics to Improve It Monitor search trends and user behavior.

Customer reviews are a powerful strategic tool that can boost your visibility, enhance your credibility, and improve ranking ...

In collaboration with Learning Edge, Prasarana aims to instil positivity, empathy and efficiency among its frontline workers for improved staff behaviour and customer experience. Learning Edge ...

Looking for the best small business website design? Discover expert tips, templates, and tools to create a professional, high ...

more informed decisions that directly improve CX and drive KPIs. AI for data storytelling. Generative AI tools are turning complex customer experience analytics into clear, actionable insights.