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The Silent Brand Killer: How IVR Failures Undermine Customer Experience (And How To Fix It)
Imagine a loyal customer calling in to sort out a billing issue. They navigate through a complicated IVR system, get stuck in ...
How Charter Communications Made Employee Ownership a Retention Tool
There’s the obvious answer if you’re a comp and benefits person, which is that the ESPP will help employees grow a balance in ...
Top Wall Street analysts suggest these dividend stocks for stable income
TipRanks’ analyst ranking service reveals three dividend-paying stocks, including Verizon Communications and EOG Resources, ...
Verizon announces wild new offer to win back angry customers
Verizon increased the monthly prices of its myPlan and New Verizon Plan wireless accounts due to “rising operational costs.” ...
Mountain State Spotlight3d
West Virginia’s largest internet provider may soon have a new owner. Here’s what we know about Verizon’s acquisition of Frontier.
Verizon seeks to acquire Frontier’s operations in West Virginia, encompassing both broadband and telephone services.
Zacks Investment Research on MSN4d
Verizon Gains Momentum in the Wireless Vertical: Will it Persist?
Verizon Communications, Inc. VZ is witnessing significant 5G adoption and fixed wireless broadband momentum. In the first quarter of 2025, the company recorded 2.4 million wireless retail postpaid ...