As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Medigap Life is one of the nation’s top insurance agencies that focuses on Medicare insurance products. Thousands of ...

Connecting with an expert over the phone might sound old-fashioned but some say it can be the fastest way to solve your ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

In the three weeks since President Trump took office and gave Elon Musk free rein inside the federal government, millions of ...

After Trump takes office, calls seeking help from immigration advocates surge, but others call their efforts “terrible.” ...

Area residents are expressing frustration about not being able to share their views with the U.S. senators representing them in Ohio after Senate phone lines went down due to high call volume.

This local helpline answered 37K+ of Birmingham's greatest needs. Learn more. 👇 NowPartner #UnitedWayofCentralAlabama #UWCA #Birminghamalabama #211 #National211Day CM ...

Why settle for an ancient, analog PBX? The best voice over IP (VoIP) services we've tested deliver enterprise-grade phone system features for a small-business-friendly price.

Here are the best time and attendance systems for small businesses, including cloud services, timeclocks and apps for mobile workforces.

After hours: February 3 at 4:23:03 PM EST Loading Chart for REG ...