The global call center industry was valued at approximately $350 billion in 2024. Projections suggest that the impact of AI ...

Scam call centers are becoming more advanced, but this time, we tracked one down. Watch as we expose what goes on behind the scenes and what happens when they’re caught off guard.

Call Center training should be part of a broader CX management strategy and can deliver real financial benefits when not ...

CLEVELAND, Ohio— The company that owns a Middleburg Heights call center agreed to pay $85,000 to settle accusations that it ...

Starting July 17th, the dedicated line for LGBTQ+ individuals will no longer be an option and that means more calls to crisis ...

The new operating hours will be Monday through Friday from 9 a.m. to 9 p.m. Additionally, the Nevada 211 call center will ...

A group of 600 deceptive call center employees in Maharashtra’s Thane, allegedly collaborated to pull off a fraud involving over 15,000 Americans, resulting in estimated losses exceeding $50 ...

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

Policymakers’ hopes that Africa would replace India and the Philippines as the world’s back office have not been realised.

AI is transforming telcos – from slashing customer resolution times to orchestrating real-time energy savings, reshaping both ...

Why settle for an ancient, analog PBX? The best voice over IP (VoIP) services we've tested deliver enterprise-grade phone system features for a small-business-friendly price.

Looking for the best conference call service for your business in 2024? These eight conference call apps offer all the features you need for seamless connection and collaboration.