As Trump and Musk Upend Washington, Congressional Phones Can’t Keep Up
In the three weeks since President Trump took office and gave Elon Musk free rein inside the federal government, millions of ...
ROI CX Solutions: Yes, AI Can Improve Your Call Center (But Only If It’s Used Correctly …)
As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.
Experts are (literally) standing by to take your call with this service
Connecting with an expert over the phone might sound old-fashioned but some say it can be the fastest way to solve your ...
Bham Now17h
Meet the team who answered 37K calls “for the love of the people”
This local helpline answered 37K+ of Birmingham's greatest needs. Learn more. 👇 NowPartner #UnitedWayofCentralAlabama #UWCA #Birminghamalabama #211 #National211Day CM ...
Unified Government’s 311 line no longer handling trash/recycling customer service calls
As of Feb 1, 2025, the Unified Government of Wyandotte County/Kansas City, Kansas (UG) has given WM, the area’s trash and ...
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Top Contact Center Trends to Watch in 2025
According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...