Call Center training should be part of a broader CX management strategy and can deliver real financial benefits when not ...

Generative AI is redefining what’s possible in customer service. Offering more than incremental improvements, it unlocks a ...

Scam call centers are becoming more advanced, but this time, we tracked one down. Watch as we expose what goes on behind the scenes and what happens when they’re caught off guard.

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

Starting July 17th, the dedicated line for LGBTQ+ individuals will no longer be an option and that means more calls to crisis ...

Responders at the 24-hour veterans crisis line encounter abusive callers, incessant contacts from “disruptive” callers and ...

While the call went against them, the game previously dominated by Canady swung the Longhorns' way from that point. Need a break? Play the USA TODAY Daily Crossword Puzzle. "It's a tough call," Atwood ...